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Agldeas 2013 : Design is difference
Produced to celebrate agIdeas 2013, this book is an invaluable source of inspiration for anyone who buys design services, is a design educator, is considering a career in design, or is a design professional striving for excellence. Presented inside are profiles of the international creative leaders and local talents who shared their insights at agIdeas 2013 International Design Week. Through the range of programs for emerging and established...
4 p hcmute 25/08/2020 255 1
Từ khóa: Design services, Design services, Designers, Australia.
Automotive service management : principles into practice
Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management. The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 service consultant test to help students prepare for success on this...
15 p hcmute 24/08/2020 403 2
Từ khóa: Automobiles repair shops -- Management., Service stations -- Management.
Automotive service management : principles into practice
"Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management. The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 service consultant test to help students prepare for success on this...
15 p hcmute 24/08/2020 328 2
Từ khóa: Automobiles repair shops -- Management, Service stations -- Management
Ba proven approach to revenue-generating marketing and client development/b iProfessional Services Marketing/i is a fully field-tested and research-based approach to marketing and client development for professional services firms. The book, now in its iSecond Edition/i, covers five key areas that are critical for firms that want to grow and become more profitable: creating a marketing and growth strategy; establishing a brand and reputation;...
15 p hcmute 13/08/2020 370 1
Từ khóa: Branding (Marketing), Branding (Marketing), Marketing, Service industries, Marketing
Contemporary social work practice
Accompanying CD-ROM, entitled Practicing social work / Alice Lieberman, Rebecca Smith (c2005) ... "offers complex, richly populated case exercises, with multiple options in text and video for analysis and intervention
24 p hcmute 07/08/2020 215 1
The 7 non-negotiables of winning : Tying soft traits to hard results
How to spot employees' true game-changing character traits for creating a winning culture Contrary to most conventional management wisdom, The 7 Non-Negotiables of Winning looks beyond employee skills and background and to identify the true game-changing character traits for creating a winning culture. Based on the author's methodology for what abilities drive decisions and actions within his own company, The 7 Non-Negotiables of Winning...
8 p hcmute 10/07/2020 480 1
Từ khóa: Consumer satisfaction, Creative ability, Creative ability in business, Customer services, Interpersonal relations, Leadership, ManagementNew products - Decision making, Nikon digital cameras, Photography -- Digital techniques, Photography -- Lighting, Preparing to write, Public speaking, Purchasing power -- United States, Resources, Success, Success in business, The writing process, Ryder, Peter, Unterberg, Bastian.
Automotive Technology: A Systems Approach
AUTOMOTIVE TECHNOLOGY: A SYSTEMS APPROACH provides comprehensive coverage with updates to address the latest ASE Education Foundation requirements for Maintenance and Light Repair (MLR), Automotive Service Technology (AST), and Master Service Technology (MAST) program accreditation levels. Thoroughly revised to provide accurate, current information on the latest technology, industry trends, and state-of-the-art tools and techniques, the...
13 p hcmute 29/05/2020 805 5
Từ khóa: AUTOMOTIVE TECHNOLOGY: A SYSTEMS APPROACH provides comprehensive coverage with updates to address the latest ASE Education Foundation requirements for Maintenance and Light Repair (MLR), Automotive Service Technology (AST), and Master Service Technology (MAST) program accreditation levels. Thoroughly revised to provide accurate, current information on the latest technology, industry trends, and state-of-the-art tools and techniques, the Seventh Edition is an essential resource for building career ready students who want to succeed in the dynamic, rapidly evolving field of automotive service and repair; Jack Erjavec, Rob Thompson
The new rules of sales and service
The New Rules of Sales and Service demystifies the new digital commercial landscape and shows you how to stay ahead of the pack. Companies large and small are revolutionizing the way business gets done, and this book takes you inside the new methods and strategies that are critical to success in the modern market.
8 p hcmute 31/03/2020 374 1
Từ khóa: The new rules of sales and service; David Meerman Scott
Môn học quản lý dịch vụ ô tô trình bày những kiến thức cơ bản liên quan đến các tiêu chuẩn vận hành dịch vụ ô tô, các vấn đề về quản lý một cơ sở dịch vụ ô tô và các quy trình hoạt động về quản lý xưởng dịch vụ, cách đánh giá hoạt động của xưởng dịch vụ.
22 p hcmute 06/03/2020 710 15
Designing for Cisco Network Service Architectures (ARCH)
This book provides you with the knowledge needed to perform the conceptual, intermediate and detailed design of a network infrastructure that supports desired network solutions over intelligent services to achieve effective performance, scalability, and availability.
22 p hcmute 30/12/2019 484 1
Từ khóa: Designing for Cisco Network Service Architectures (ARCH), Marwan Al-shawi, Andre Laurent
Môn học nhằm cung cấp một số khái niệm về dịch vụ và Marketing dịch vụ, bên cạnh đó cũng giới thiệu những khái niệm, các họa thuyết có liên quan, nhằm giúp sinh viên hiểu và triển khai chiến lược Marketing hỗn hợp thông qua 7 công cụ: Sản phẩm, giá, phân phối, Xúc tiến, Cơ sở vật chất, con người (nhân viên phục vụ), và qui trình dịch vụ.
20 p hcmute 25/11/2019 601 5
Từ khóa: Đề cương chi tiết môn học Marketing dịch vụ, Service marketing, Ngành Logistics và quản trị chuỗi cung ứng
Môn học Quản trị chất lượng dịch vụ trang bị cho người học những kiến thức cơ bản về chất lượng, chất lượng dịch vụ và quản trị chất lượng dịch vụ trong thương mại điện tử. Học phần giới thiệu một số chỉ tiêu và phương pháp đánh giá chất lượng trong tổ chức, đồng thời hướng dẫn sinh viên sử dụng các phương pháp, kỹ thuật...
25 p hcmute 21/11/2019 807 4
Từ khóa: Đề cương chi tiết môn học Quản trị chất lượng dịch vụ, Service Quality Management, Ngành Thương mại điện tử