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Service Quality Management: Theory and Application
Dr. Mauch is the president of Mauch & Associates, Quality Advisory Services. His experience in quality management system (QMS) development and education span's across a wide range of fields.. He holds a PhD in Total Quality Management, Masters in Science degree in Management and Bachelors of Art degree in Applied Behavioral Science including degrees in Data Processing and Business Management, along with Diploma's in Calibration and Electronic...
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