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  • Service Quality Management: Theory and Application

    Service Quality Management: Theory and Application

    Dr. Mauch is the president of Mauch & Associates, Quality Advisory Services. His experience in quality management system (QMS) development and education span's across a wide range of fields.. He holds a PhD in Total Quality Management, Masters in Science degree in Management and Bachelors of Art degree in Applied Behavioral Science including degrees in Data Processing and Business Management, along with Diploma's in Calibration and Electronic...

     9 p hcmute 14/05/2018 547 2

    Từ khóa: Service Quality Management: Theory and Application

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