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Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative. Difficult Conversations walks you through: Uncovering the root cause of friction. Maintaining a positive mind-set. Untangling the problem together. Agreeing on a way forwardAbout HBR's 20-Minute...

8 p hcmute 22/06/2020 638 1

Từ khóa: Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution, Harvard Business Review

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