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  • Total Quality Management (TQM): Stress and Human Performance

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    Total Quality Management (TQM) is viewed as the continuous improvement of work processes to enhance an organization's ability to deliver high quality products/services in a cost-effective manner. It typically involves a number of interventions - such as the identification of customer requirements, cross functional teams, a selection of suppliers based on quality, and the use of a variety of technical (scientific) methods - to enhance analysis...

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  • The leadership integrity challenge:How to assess and facilitate emotinal maturity

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